-2000x768.png "One Mo Diamond")
Privacy Policy
Last updated: March 2025
FABJORO UAB ("us", "our", "we", or "One Mo Diamond") is committed to protecting and respecting your privacy.
This Privacy Policy (the "Policy") outlines the types of personal data we collect and use when you access and visit www.onemodiamond.com (the "Website") and how we may use that information.
This Privacy Policy covers our collection, processing, and use of personal data when you use the website www.onemodiamond.com (the “Website”).
When you supply any personal data to us, we have legal obligations to process that data transparently and fairly. For ease of reference, this Policy is divided into the following sections:
- Introduction
- What is Personal Data and What Do We Collect
- How and Why We Use/Share Your Information
- For How Long We Keep Your Information
- Security
- Your Rights
- Contact Details
- Information About Our Use of Cookies
It is important that you read this Policy together with any other privacy notice or fair processing notices that we may provide on the Website at or around the time we collect or process personal data about you (for example, when you subscribe to our newsletter or make a purchase). These notices provide full transparency into how and why your data is used.
This Policy supplements other notices including our Website Terms and Conditions and our Cookies Policy and is not intended to override them.
By visiting or otherwise using our Website, you agree to the practices outlined in this Policy. If you do not agree with any part of this Policy, please do not use the Website.
We reserve the right to revise or update this Policy at any time in line with changes to our business or applicable legislation. The latest update date will always be indicated at the top of the Policy. It is your responsibility to review the Privacy Policy before each use of the Website.
Please note: this Website is not directed at children under the age of 16, and we do not knowingly collect personal information from anyone under that age. If you believe that we may have collected personal data from a child, please contact us at customercare@onemodiamond.com and request that we remove the data immediately.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect only the personal data necessary to provide our services, process orders, and enhance your experience on onemodiamond.com.
| Type of Data | Description |
| Contact Data | Includes first name, last name, email address, and phone number. |
| Other Identifier Data | Includes usernames if you register an account on our website. |
| Transaction Data | Includes order details, payment confirmations, and invoices. |
| Technical Data | Includes IP address, browser type, operating system, time zone, and device information. |
| Connection Data | Collected through tools like Google Analytics: device type, screen resolution, operating system, and usage metrics. |
| Location Data | May include your IP-based location or other signals depending on your browser or app settings. |
| Usage Data | Includes click behavior, page views, time on site, download errors, and navigation paths. |
| Communications Data | Includes emails, contact form messages, customer service live chat transcripts (via Tawk.to), and phone correspondence. |
Voluntary Provision of Data
We collect personal data when you voluntarily provide it to us, such as when:
- You place an order on our website
- Use our live chat service
- Subscribe to our newsletter
- Fill out forms or surveys
- Participate in competitions or promotions
- Contact us via email or social media
Automated Collection of Data
We automatically collect certain data when you browse our website using cookies and similar technologies. Examples include:
- Device type, browser, and OS
- IP address and geolocation
- Clickstream data (pages viewed, navigation behavior)
- Session duration and bounce rate
- Mouse movement, clicks, and form interaction (if tools like Hotjar are enabled)
Third-Party Data Collection
We may use third-party tools such as Google Analytics, Meta Pixel, and Klaviyo to understand your behavior and deliver relevant experiences. Data collection via cookies is based on your consent (see our Cookie Policy).
Some data is used on the basis of our legitimate interest - for example, to secure the site, prevent fraud, and ensure smooth operation of core functions.
We have outlined below how One Mo Diamond may use your personal data, the type of data involved, and the legal basis for processing. We are committed to transparency and only collect data that is relevant and necessary for providing our services.
| Purpose/Activity | Type of Data | Legal Basis for Processing |
| To register you as a new user and maintain your account | Contact, Other Identifier | Performance of a contract with you |
| To process and deliver your order, manage payment info, collect fees | Contact, Transaction, Communications | Performance of a contract, Legitimate interests (debt recovery) |
| To manage our relationship with you (e.g. updates to terms) | Contact, Other Identifier, Communications | Performance of a contract, Legitimate interests (record accuracy) |
| To operate and protect our website and services | Identity, Contact, Technical, Connection | Legitimate interests (site security, fraud prevention) |
| To deliver relevant content and marketing communications | Contact, Usage, Technical, Communications | Legitimate interests (marketing strategy, product development) |
| To use analytics to improve website performance and user experience | Technical, Usage, Location, Connection | Legitimate interests (website optimization, customer insights) |
Sharing Your Information
Depending on how and why you provide your personal data, we may share it in the following ways:
- With verified service providers such as Stripe, Mollie, Klaviyo, DPD, and Tawk.to who help operate our business.
- With analytics providers such as Google Analytics and Meta Ads for performance monitoring and advertising optimization.
- If legally required, with regulatory bodies or law enforcement authorities.
- In the event of a business transfer, merger, or acquisition.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such sites. Please review their policies before submitting any data.
Our Service Providers
We only share the minimum required personal data with service providers needed to deliver our services. All partners are required to comply with data protection standards and sign appropriate agreements with One Mo Diamond. Our current service providers include:
- Stripe - Payment processor
- Mollie - Alternative payment processor (iDEAL, Bancontact, etc.)
- Klaviyo - Email marketing & automation
- Google Analytics - Website performance analytics
- Meta Ads - Ad targeting and performance
- Tawk.to - Live chat and customer support
- DPD / DHL / UPS - Order delivery logistics
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, accounting, or reporting requirements. Below is a summary of our standard data retention practices:
- Order Information: When you purchase goods from onemodiamond.com, we retain transaction records for up to 7 years to comply with tax and accounting regulations, and to assist with any future inquiries regarding your order.
- Newsletter & Marketing: If you sign up to receive promotional emails, your email address is retained until you opt out by unsubscribing or contacting us.
- Live Chat & Customer Support: Chat transcripts and customer inquiries are stored securely for a reasonable period to improve service quality and assist with follow-up queries.
- Inactive Accounts: If you create an account but do not make a purchase, we may delete your personal data after a period of 24 months of inactivity.
- Data Deletion Requests: In accordance with GDPR, you may request deletion of your personal data at any time. See the Your Rights section for details.
- Anonymised Data: We may anonymise personal data (so that it can no longer be associated with you) for statistical, analytical or research purposes. Such data may be used indefinitely without further notice to you.
One Mo Diamond takes the protection of your personal data very seriously. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, or alteration.
- All data transmitted between your browser and our servers is secured using SSL encryption (HTTPS).
- Your data is stored on secure servers provided by our hosting partner serveriai.lt (located within the EU).
- We work only with trusted third-party service providers (e.g., Stripe, Mollie, Klaviyo), all of whom are GDPR-compliant and use secure environments to process your data.
In some cases, your data may be processed outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:
- Transfers only to countries recognized by the European Commission as providing an adequate level of data protection.
- Use of Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms approved by the European Commission.
If you would like more information about international data transfers or security practices, please contact us at customercare@onemodiamond.com.
If you create a personal account on our website, it is your responsibility to keep your login details and password secure. We recommend using a strong, unique password and not sharing it with anyone.
As a data subject, you have several rights under the General Data Protection Regulation (GDPR). You may exercise any of the rights listed below by contacting us at customercare@onemodiamond.com.
Right of Access
You may request access to the personal data we hold about you. This allows you to confirm that we are processing your data lawfully and to receive a copy of your data.
Right to Rectification and Erasure
You may request the correction of inaccurate or incomplete personal data. You may also ask us to delete your personal data where there is no legal basis for us to continue processing it (the "right to be forgotten").
Right to Restrict Processing
You may ask us to restrict the processing of your personal data if:
- You contest the accuracy of the data.
- Our use of the data is unlawful, but you do not want it erased.
- We no longer need the data, but you require it for the establishment or defense of legal claims.
- You have objected to our use of your data and we are verifying whether we have overriding legitimate grounds to use it.
Right to Data Portability
You may request to receive your personal data in a commonly used, machine-readable format, or request that we transfer it to another service provider, where technically feasible.
Right to Object to Direct Marketing
You have the right to object at any time to the use of your personal data for direct marketing purposes. You may unsubscribe using the link in our emails or contact us at customercare@onemodiamond.com.
Right to Object to Automated Decision-Making
You may request not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.
Exercising Your Rights
To exercise your rights, please contact us by email and provide sufficient information to verify your identity. We may request a valid form of identification to ensure we are interacting with the correct individual.
Response Time
We aim to respond to all valid requests within one month. If your request is particularly complex, we may take longer and will notify you accordingly.
No Fees
You will not be charged for exercising your rights unless your request is manifestly unfounded, repetitive, or excessive.
Right to Lodge a Complaint
You have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (https://vdai.lrv.lt/), but we encourage you to contact us first so we can try to resolve the issue directly.
If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights, or believe that your personal data is being mishandled, please contact us:
FABJORO UAB (One Mo Diamond)
Vingrių g. 13
Vilnius, LT-01141
Lithuania
You may also email us at:
Strictly Necessary Cookies
| Cookie Name | Purpose | Duration |
| ASP.NET_SessionId | Stores a unique identifier for each user session to maintain session state. | Session |
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our services. By continuing to browse our website, you agree to our use of cookies.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
For more details, please refer to our Cookie Policy.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device (if you agree). Cookies contain information that is transferred to your device and help us recognize your device and remember your preferences.
Types of cookies we use
- Strictly Necessary Cookies: These cookies are essential for the operation of our website, such as enabling basic functionality like page navigation and access to secure areas.
- Analytical/Performance Cookies: These allow us to recognize and count visitors and see how users move around the site, helping us improve functionality.
- Functionality Cookies: These are used to recognize you when you return to our site and allow us to personalize content for you.
- Targeting Cookies: These cookies track your visit and the pages you viewed. This information may be shared with third parties such as Meta (Facebook) to personalize ads.
Cookies we use
| Cookie Name | Purpose | Type | Duration |
| _ga | Used by Google Analytics to distinguish users. | Analytical | 2 years |
| _gid | Used by Google Analytics to distinguish users. | Analytical | 24 hours |
| _gat | Used by Google Analytics to throttle request rate. | Analytical | 1 minute |
| _fbp | Used by Meta Pixel to deliver targeted advertisements. | Targeting | 3 months |
| _kla_id | Used by Klaviyo to identify visitors for email marketing automation. | Marketing | 2 years |
| __tawkuuid | Used by Tawk.to live chat service to identify returning users. | Functionality | 6 months |
Controlling Cookies
You can manage your cookie preferences at any time by adjusting your browser settings or using the cookie consent banner provided on our site. You can also visit www.allaboutcookies.org for guidance on cookie management.